Legal basis of information processing
All information processing on our websites, our server applications, our e-Mail storages and our apps is based on Art. 6 – EU-DSGVO.
What information do we collect from you if you visit or use our websites or apps? Why this is necessary?
Image data, if you upload images for recovery. This is necessary, as otherwise image examination and recovery would not be possible because recovery is exclusively made by our server applications and not by our apps. E-Mail address, if you purchase a customer account via PayPal, AmazonPay or Braintree. This is necessary, as otherwise we are not able to send you your customer account number. If you purchase via Google Playstore, no contact information is stored. To avoid server abuse (for example Distributed-Denial-of-Service attacks) we store source IP addresses for 14 days.
Were are your image data and contact information stored?
How do we use your image data?
We use your uploaded image data to perform image recovery examinations. All image data that are uploaded to our Recovery Cloud are exclusively used to leverage data recovery. We do not sell, trade, or otherwise transfer your uploaded image data to outside parties or other companies. Data recovery with our Recovery Cloud is fully automated. Our employees will not review your uploaded image data in any way, unless you request us to do this.
How do we use your contact information?
After purchase, we use your e-Mail address to send you your customer account number. When you request to download files, we send you an e-Mail when your files are ready to download. We do not use your contact information to send you newsletters in any way. We do not sell, trade, or otherwise transfer your contact information to outside parties or other companies.
When do we collect information?
We collect information from you when you upload image data for examination, when you place an order or enter information on our websites or apps.
When do we delete image data?
After 14 days of user inactivity regarding an uploaded data unit, the uploaded data is completely deleted.
When do we delete contact information?
The e-Mail address of paying customers is not deleted, because recovery credits will never expire. For trial customers, we never collect any contact information. Source IP addresses will be deleted after 14 days.
How you can request deletion of your image data and contact information?
If you want that your image data should be deleted prior the 14 day period or your paying customer account information should be totally deleted from our server applications, your can request us to do this via e-Mail or contact form.
How you can look into the image data and contact information we have stored from you?
Paying customers can do this via e-Mail or contact form providing their customer account number. Trial customers can do this by providing their trial account number via e-Mail or contact form. All our apps do show the trial account number within their grafical user interface.
We do not sell, trade, or otherwise transfer to outside parties or other companies your image data and contact information.
We do not include or offer third-party products or services on our websites or apps besides Google Analytics.
Do we use Google AdSense Advertising on our websites or apps?
Do we use Google Analytics on our websites or apps?
Yes. We, along with Google use the Google Analytics cookies to compile data regarding user interactions. You can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Do our websites allow third-party behavioral tracking?
VGS Data Recovery
Last Edited on 2018-05-18