Sending files and memory cards

You can upload your corrupt JPG files or your memory card directly to our upload server. Using this direct upload gives you the advantage that you don`t have to send in a data carrier via postal way. If you still have the original data carrier, please don´t write new data on your memory card or use it in any other way (Even the repeated try to read out a damaged memory card could damage the card further).

Please note that there are better chances of success in restoring images in the case that we get from you the original memory card (i.e. the memory card on which the failure first appeared). When you send us photo files copied from the original data carrier, you send us the 'failure with these files'. If we get the original data carrier (e.g. a SD card), we can better examine the JPG files with our software.

Option 1: Upload using website (Files only, maximum 30 MB)

Upload your corrupt photo files directly on this website using your Trial or Client Number:

Client Number: *
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Upload website:

Using the button above, you can get access to the upload website.

Option 2: Upload using client application (Files and memory cards)

You can upload your broken photo files and your data carrier with our client application VG JPEG Repair Online to our upload server. Once downloaded the software you can transmit the complete file/card data to our VG JPEG Recovery Server (see Product). The client application can be used for both, Trial and Client Number.

Download VG JPEG-Repair Online
(MS Windows 32 & 64 Bit)

VG JPEG-Repair Online needs administrative privileges during install. The software is written for the Runtime Environment .NET Framework 2.0. If you are using Windows XP, Windows Vista or Windows 7, this Runtime Environment already should be installed.


We have helped clients with the following issues: (See Guestbook)

Files corrupted and won't open
When I open some of my stored photos which I have taken with a digital camera using Windows photo viewer it just says that it can't open it or the file is not supported. I tried different programs and even some image recovery programs, but it did not work either.
My photos are truncated and colors are lost and two images are mixed together.
Corrupted pictures after recovering them with recovery software: They show strange looking 'shifted' images.
My photos have grey sections and I don't know how to recover them.
A lot of my photos are corrupted on my PC after disc error.
Many of my image files got coruppted due to micro sd card exchange.
I have several JPG images from a wedding that are corrupted, perhaps they have a missing header information. I cannot open them in any software.
It seems like a bunch of my JPGs gone corrupted during transferng them to an external harddrive.
I have uploaded pics of my friends on facebook but after a long time when I downloaded them on my mobile phone, they can't be opened while they open on computer accurately.