Sending files and memory cards

You can upload your corrupt JPG files or your memory card directly to our upload server. Using this direct upload gives you the advantage that you don`t have to send in a data carrier via postal way. If you still have the original data carrier, please don´t write new data on your memory card or use it in any other way (Even the repeated try to read out a damaged memory card could damage the card further).

Please note that there are better chances of success in restoring images in the case that we get from you the original memory card (i.e. the memory card on which the failure first appeared). When you send us photo files copied from the original data carrier, you send us the 'failure with these files'. If we get the original data carrier (e.g. a SD card), we can better examine the JPG files with our software.

Option 1: Upload using website (Files only, maximum 30 MB)

Upload your corrupt photo files directly on this website using your Trial or Client Number:

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Using the button above, you can get access to the upload website.

Option 2: Upload using client application (Files and memory cards)

You can upload your broken photo files and your data carrier with our client application VG JPEG Repair Online to our upload server. Once downloaded the software you can transmit the complete file/card data to our VG JPEG Recovery Server (see Product). The client application can be used for both, Trial and Client Number.

Download VG JPEG-Repair
(MS Windows 32 & 64 Bit)

VG JPEG-Repair needs administrative privileges during install. The software is written for the Runtime Environment .NET Framework 4.0. If you are using Windows 7, 8 or 10 this Runtime Environment already should be installed.

Comments

We have helped clients with the following issues: (See Guestbook)

Incomplete JPEG grey area in the image but Thumbnail showing.
Header of jpeg can´t be read.
I transfered pictures from a corrupted drive and they come out blank and there is no thumbnail image either.
I recovered my photos but some files are damaged and unsupportive with photo viewer so how it is possible to recover them?
After deletion by mistake and image recovery, there are gray areas in my images.
I recovered my image data but now the pictures do not open.
Many of my image files got coruppted due to micro sd card exchange.
I have two small JPEG files that will not open.
'Drawing failed' error is coming while I try to open a JPG file.
I recoverd my pictures. The file size is ok but I cant see the images and if I try to open an error message is shown: 'Invalid Image'